Privacy & Cookies
U.S. Privacy Policy
Effective Date: August 12, 2026
1. Introduction
Welcome to the privacy notice of Thomas Pink Shirtmaker LLC (“Thomas Pink,” “us,” “we,” “our”), trading as Thomas Pink. Thomas Pink respects the privacy of the information you have entrusted to us. This Privacy Policy (“Policy”) applies to both the online and offline collection of personal information by Thomas Pink. This Policy describes how we collect and manage personal information, which is any information relating to an identified or identifiable natural person. Personal information does not include aggregated or deidentified information such that it cannot reasonably be used to infer information about, or otherwise be linked to, a particular consumer or household. By using our website, thomaspink.com (the “Website”), you acknowledge you have read and understand the terms and conditions of this Policy. If you do not agree to the terms and conditions of this Policy, please do not use our Website.
Your use of our Website is also governed by our Terms and Conditions.
Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.
2. Important Information and Who We Are
Purpose of this Privacy Policy
This privacy policy aims to give you information on how Thomas Pink collects and processes your personal data.
This Website is not intended for children and we do not knowingly collect personal information from children under the age of 13, and our Website is not designed to attract children. We comply with the Children's Online Privacy Protection Act ("COPPA") and do not knowingly solicit or collect personal information from children under 13. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us using the details set out in Section 13 below. In the event that we learn that a person under the age of 13 has provided personal information to us, we will delete such personal information as soon as possible.
Contact Details
Our full details are:
Full name of legal entity: Thomas Pink Shirtmaker LLC
Email address: customerservice@thomaspink.com
Telephone: (212) 279-0022
Postal address: 1400 Broadway, 29th Floor, New York, NY 10018
If you have questions or concerns about our privacy practices, please contact us using the details above. You may also submit a complaint by contacting us, including by completing the electronic complaint form available on our Website. We will acknowledge your complaint promptly and will take appropriate steps to resolve it, keeping you informed of progress and the outcome.
Changes to the Privacy Policy and Your Duty to Inform Us of Changes
We reserve the right to change this Policy from time to time. When we do, we will also revise the “Effective Date” at the top of this Policy. If we make material changes to the Policy, we will notify you by placing a prominent notice on our Website and/or by sending you an email at the email address we have on file for you. We encourage you to periodically review this Policy to keep up to date on how we are handling your personal information.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
3. The Data We Collect
3A. Notice at Collection (California)
If you are a California resident, the following “Notice at Collection” applies when we collect personal information from you online or offline. This notice is provided at or before the point of collection and describes (i) the categories of personal information we collect, (ii) the purposes for which we collect/use it, (iii) whether it is sold or shared, and (iv) how long we retain it (or the criteria we use), and it links to our opt-out information and this Privacy Policy.
Categories; Purposes; Sold/Shared; Retention: We collect the categories of personal information described in Section 3B for the business/commercial purposes described in Section 5 (How We Use Your Personal Data). We retain each category of personal information for the period described in Section 9 (Data Retention), including the criteria described there, unless a longer period is required or permitted by law.
Sale/Sharing and Opt-Out Link. To the extent our use of cookies or similar technologies for cross-context behavioral advertising constitutes “sharing” under California law, you may opt out as described in Section 7 (Your California Privacy Rights), including via an opt-out preference signal (e.g., Global Privacy Control), where applicable.
3B. Data Collection
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: includes name, title, date of birth and gender.
- Contact Data: includes billing address, delivery address, email address and telephone numbers.
- Demographic Data: includes ZIP code, preferences and interests.
- Financial Data: includes payment card details.
- Transaction Data: includes details about payments to and from you and other details of products you have purchased from us.
- Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.
- Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data: includes information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
- Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.
- Sensitive Personal Information (for California Residents): We do not use or disclose “sensitive personal information” for purposes other than those permitted under applicable law. If we collect information that may be treated as sensitive under California law (for example, account log-in credentials in combination with a required security/access code or password), we describe it in our California disclosures and Notice at Collection.
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any sensitive personal information about you beyond what is described above.
If You Fail to Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products). In this case, we may have to cancel an order you have with us. We will notify you if this is the case at the time.
4. How Your Personal Data is Collected
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, technology platforms or otherwise. This includes personal data you provide when you:
o search for a product;
o create an account on our Website;
o place an order on thomaspink.com (our site);
o request marketing to be sent to you;
o enter a competition, promotion, or survey; or
o give us some feedback or report a problem with our Website.
- Automated technologies or interactions. As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy at the bottom of this page for further details.
- Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
o Technical Data from analytics providers such as Google.
o Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal.
o We work with Rakuten Advertising who may place cookies on your device in accordance with our cookie policy and applicable law.
5. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for Which We Will Use Your Personal Data
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data.
Automated Decision-Making
We may use automated processes to assist with certain decisions relating to our products. Where we make decisions based solely on automated processing (including profiling) that have legal or similarly significant effects on you, we will inform you of the existence of such processing, the logic involved, and the significance and envisaged consequences for you.
For California residents, where required, we will describe how we use automated processing and how to exercise any applicable rights via the methods described in Section 7.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased products from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
Opting out
We provide you the opportunity to opt-out of marketing communications by clicking the “unsubscribe” link in email communications or by contacting us using the contact information provided herein. We will process your request as soon as possible in accordance with applicable law, including the CAN-SPAM Act, which requires us to honor opt-out requests within 10 business days, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed.
Additionally, we may send you information regarding our Website, such as information about changes to our policies and other notices and disclosures required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature, rather than promotional.
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
6. Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below.
- External Third Parties as set out in the Glossary.
- Service providers and contractors who process personal data on our behalf for business purposes, including IT, ecommerce, payment processing, delivery, and system administration services. For California residents, we identify the categories of personal information disclosed to service providers and contractors for a business purpose in the preceding 12 months in accordance with the CCPA.
- Third parties to whom we may choose to collaborate with, or sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
7. Your California Privacy Rights
This section applies to residents of California and supplements the information contained in this Privacy Policy. Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, "CCPA"), California residents have certain rights with respect to their personal information, as described below.
Residents of California have the right to object to our collection and use of their personal information at any time, or to require us to review, transmit, change, or delete your information that we have collected and retained about them. We will fulfill your request to exercise any of these rights within the applicable time period prescribed by such laws. You can exercise these rights, express concerns, or obtain additional information about the use of your personal information by contacting us as outlined below.
Specifically, residents of California have certain rights with respect to their personal information, described below. Below this list of rights, we describe how California residents can exercise their rights including appealing a denial of a rights request.
· Right to Know or Access: You have the right to obtain confirmation about whether or not your personal information is being processed by us. You have the right to access the personal information we hold about you and/or request other related information, such as the purposes for which we use that information, the categories of personal information we process about you, the recipients (or categories of recipients) to whom your personal information has been or will be disclosed, the retention period for such personal information, or, if not possible, the criteria used to determine that period, your legal rights with respect to your personal information, etc.
· Right to Delete: You have the right to request the deletion of your personal information, except under certain circumstances subject to applicable law.
· Right to Correct: You have the right to correct or update your personal information if inaccurate.
· Right to Opt-out of Sale, Sharing, and Targeted Advertising of your Personal Information: You have the right to opt-out of the sale and sharing of your personal information with third parties. You also have the right to opt out of the processing of your personal information for the purposes of targeted advertising.
· Right to Nondiscrimination: You have the right to non-discrimination, such as to receive equal service and pricing from a business, even after exercising your rights.
· Right to Data Portability: You have the right to receive the personal information that you have given us and that we are processing, in a structured, commonly used and machine-readable format. You also have the right to send that personal information to another controller.
· Right to Opt-out of Profiling: You have the right not to be subject to a decision based solely on profiling or automated decision-making.
· Right to Limit the Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information if we use such information to infer characteristics about you; however, we do not use your sensitive personal information for these purposes, so we do not offer the right to limit.
As the terms "sell" and "share" are defined under the CCPA, Thomas Pink does not sell your personal information for monetary consideration. However, certain activities such as the use of cookies and similar tracking technologies for targeted advertising purposes may constitute "sharing" under the CCPA. The categories of personal information that may be shared in this manner include Technical Data, Usage Data, and Marketing and Communications Data. You may opt out of such sharing at any time by using the methods described in the "Opting out" section above, by adjusting your cookie preferences on our Website, or by enabling a recognized opt-out preference signal such as Global Privacy Control.
If we offer any loyalty programs, discounts, price differences, or other financial incentives in connection with the collection, retention, or sale of personal information, we will describe the material terms of such programs at the time of enrollment. You may opt in to or withdraw from any such program at any time. We will not discriminate against you for exercising your privacy rights or for declining to participate in a financial incentive program.
You may submit a request to exercise any of the rights described above by contacting us at customerservice@thomaspink.com or by writing to us at the address set out in Section 13 below. We will respond to verifiable consumer requests within 45 days of receipt, which may be extended by an additional 45 days where reasonably necessary, with notice to you. We may need to verify your identity before fulfilling your request. If we deny your request, in whole or in part, we will explain the basis for the denial. You have the right to appeal the denial of your rights request by contacting us at the address above, and we will respond to your appeal within the timeframe required by applicable law.
In addition to the rights described above for California, residents of certain other states may have similar rights under their respective state privacy laws. These rights may include, depending on your state of residence:
· The right to confirm whether we are processing your personal data and to access such data.
· The right to correct inaccuracies in your personal data.
· The right to delete your personal data.
· The right to obtain a copy of your personal data in a portable, readily usable format.
· The right to opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.
· The right to appeal a denial of your privacy request.
To exercise any of these rights, please contact us using the details set out in Section 13 below. We will process your request in accordance with the applicable state law and respond within the timeframe required by that law. We will not discriminate against you for exercising any of your privacy rights.
8. Data Security
We have put in place reasonable physical, technical, and organizational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Encryption of payment information is provided via Shopify Payments and PayPal.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
9. Data Retention
How Long Will You Use My Personal Data For?
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data. See below for further information.
In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
10. Your Legal Rights
Under certain circumstances, you have rights under applicable laws in relation to your personal data:
Request access to your personal data
This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of your personal data
This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data
This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with applicable law. However, we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data
The right to object exists where we are relying on a legitimate interest (or those of a third party) or a recognized legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing your personal data
This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request transfer of your personal data
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Right to withdraw consent
This right exists where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
No Fee Usually Required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What We May Need From You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. Where we reasonably require further information from you to identify the relevant personal data, we may pause the response period until we receive the information requested.
Time Limit to Respond
We try to respond to all legitimate requests within 45 days. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
11. Cookies
Thomas Pink may use "cookies" and other similar technologies on our Website. Cookies are small text files placed on your device that uniquely identify your device and which a website can transfer to a consumer’s hard drive to keep records of his or her visit to a website. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does in no way give us access to your computer or any information about you, other than the information you choose to share with us.
Customers can either accept or decline the use of cookies. By giving your consent for Thomas Pink to use cookies, you are enabling us to provide the best possible experience. Accepting cookies enables Thomas Pink to provide the best customer experience while visiting our Website. Customers may wish to decline cookies. Please note that if you reject cookies, you may still use the Website, but your ability to use some features or areas of the Website may be limited.
Thomas Pink has taken steps to ensure that our customers’ privacy is protected and respected at all times.
How We Use Cookies
We use these cookies to understand where our customers come from and how they use our website, enabling us to constantly improve our customers’ website experience. Cookies also enable us to respond to our customers as individuals, tailoring operations to individual needs, likes, dislikes and preferences. Cookie data is anonymized, stored temporarily, and does not include sensitive information such as your name, address or credit card details.
Thomas Pink uses both first- and third-party cookies that fall into the following four categories:
Essential Cookies: These are cookies that allow customers to access our website, browse and shop our products, and navigate through pages. These are required in order to provide customers with the basic functionality of our website. Without these cookies, we cannot enable appropriate content based on the type of device you are using.
Statistical/Performance Cookies: These cookies allow Thomas Pink to better understand how our customers use our website. Statistical/performance cookies will collect information such as how many visitors the Website receives, as well as measuring usage. This in turn also allows us to understand how effective our marketing is and where we can improve to deliver a more relevant shopping experience for our customers.
Functionality Cookies: Functionality cookies help us to improve the functionality of our Website. While they are not technically essential, they do contribute to easier navigation and therefore an improved shopping experience with Thomas Pink.
Targeting Cookies: Thomas Pink additionally uses cookies to track browsing behavior to better understand what products our customers are interested in. This allows us to provide tailored product offerings and marketing materials which are relevant to our customers.
Cookies may be either temporary or permanent. Temporary cookies last for the duration of a customer’s visit to the Website, being deleted when a web browser is closed. These are primarily used to identify website navigation and to support security and basic functionality. Permanent cookies enable Thomas Pink’s website to remember customers’ actions and preferences for future visits.
12. Glossary
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best products and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Third Parties
External third parties means:
- Service providers acting as processors who provide IT, ecommerce, delivery and system administration services
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- Advertisers and advertising networks that require the data to select and serve relevant ads to you and others – we do not disclose information about identifiable individuals to our advertisers, but we may provide them with Aggregated Data.
- Analytics and search engine providers that assist us in the improvement and optimization of our site.
13. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at customerservice@thomaspink.com or by mail using the details provided below:
Thomas Pink Shirtmaker LLC
1400 Broadway, 29th Floor
New York, NY 10018