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Do I need an account to place an order online?

How do I use my promotion code?

Can I amend my order once it has been placed?

Can I amend the delivery address on my order?

How do I cancel an order?

I am having trouble placing an order online


Can I track my order?

Where is my order?

What are your shipping options and prices?

Which couriers do you use?

Can Thomas Pink ship to multiple addresses?

Can Thomas Pink ship to a PO box or hotel?

Where does Thomas Pink ship?

Returns & Refunds

What is your Returns Policy?

How do I return an item ?

Is there a charge for making a return?

What if the product I receive is faulty?

How long does a return take?

Are shipping charges refundable?

Can I return an item gifted to me by someone else?

How do I exchange products?

Can I return my online purchase in store?


What payment methods do you accept?

Can I use multiple methods of payment?

Will I be charged taxes and duties?

When will my card be charged?

Is your payment site safe and secure?

I believe my card may have been used fraudulently to purchase Thomas Pink goods


How do I find my size?

How do I measure for my size?

What different shirt fit options do you offer?

Do you offer alterations?

What’s the best way to care for my shirts?


Returns & Refunds