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Do I need an account to place an order online?

How do I use my promotion code?

Can I amend my order once it has been placed?

Can I amend the delivery address on my order?

How do I cancel an order?

I am having trouble placing an order online


Can I track my order?

Where is my order?

What are your shipping options and prices?

Which couriers do you use?

Can Thomas Pink ship to a PO box or hotel?

Can Thomas Pink ship to multiple addresses?

Where does Thomas Pink ship?

Returns & Refunds

What is your Returns Policy?

How do I return an item ?

Is there a charge for making a return?

What if the product I receive is faulty?

How long does a return take?

Are shipping charges refundable?

Can I return an item gifted to me by someone else?

How do I exchange products?

Can I return my online purchase in store?


What payment methods do you accept?

Can I use multiple methods of payment?

Will I be charged taxes and duties?

When will my card be charged?

Is your payment site safe and secure?

I believe my card may have been used fraudulently to purchase Thomas Pink goods


How do I find my size?

How do I measure for my size?

What different shirt fit options do you offer?

Do you offer alterations?

What’s the best way to care for my shirts?


Returns & Refunds